Our standard Postage and Packing rate to mainland UK is £3.95. Postage & Packing to Highlands and Channel Islands is £4.95.
Orders are usually despatched within 48 hours (Monday to Friday). If you have not received your parcel within 7 days, please contact us immediately.
Dependent on weight, parcels will be sent via our chosen courier service. Heavier parcels (over 2kg) will be sent via our courier so please ensure that when you pay you chose a delivery address where someone will be available for this or you advise us of a safe place to leave the parcel. If you would like to email us your telephone number our courier will call you with a more accurate delivery time on the day. We cannot be held responsible for parcels left that go missing.
If you have any queries please Contact Us. If you would like to email us your telephone number our courier will call you with a more accurate delivery time on the day.
Once your order has been despatched, for payment security reasons you will not be able to instruct the courier yourself to re-direct your package to another address. If you do wish to do this, we will need to instruct the courier ourselves on your behalf and this may incur the full delivery charge of up to £7.50 (dependent on the size and weight of the parcel - our standard postage and packing charges to the customer are subsidised by us).
In accordance with distance selling regulations, you may return your order within 14 days for a full refund including postage. However, the return postage will be at your own expense and items must be in good order. In order to return items and obtain a refund, you should email us within 14 days at firstname.lastname@example.org
Our address for all correspondence and returns is:
Old Stable, Wick Business Centre,
Manor Farm, Upper Wick, Gloucestershire,
If you have an urgent order, please give us a call on 07980767070 and we will let you know if we can deliver it on time for you.
Please note at present we only ship to the UK but we are hoping to introduce shipments to Europe shortly.