Production/Delivery Time

Orders will be processed upon receipt of payment by BACS or credit/debit card. Delivery is approx 1 week from receipt of payment (allow 2 weeks in busy periods).

Minimum Order

£150 + VAT + Shipping

Shipping

Carriage free of charge for orders over £350 + VAT (excluding Scottish Highlands). Shipping to UK Mainland £10 + VAT, to Scottish Highlands £20 + VAT flat rate.

Storage/Display

As many of our products are made with essential/aromatherapy oils, we recommend selling our products within 6 months of purchase. Products MUST be sold in their original packaging to comply with EU Regulations. It is very important to store away from direct light or extreme temperature/humidity conditions as colour and fragrance may deteriorate. Cold processed soaps need to breathe, do not store in air-tight plastic containers. Protect display surfaces from spillages as products may stain or damage. NEVER display toiletries in shop windows, fragrance and colour can be destroyed in as little as 1/2 hour.

Products

The Littlecote Soap Co Ltd reserve the right to change name, scent, packaging, design and colour, or withdraw product at any time. Please read the product information on the label of each product. If you have any questions or concerns regarding the ingredients, please contact The Littlecote Soap Co and we will be happy to answer any questions you may have.

Internet

Products may not be sold on the internet without prior written permission -only our own images may be used. Products may not be sold on auction sites.

Exclusivity

We cannot guarantee exclusivity of our products, but we try not to have two stockists in the same postcode area unless it is a large postcode area or the customer base is very different. If a stockist has not ordered for over 6 months stockist availability will become vacant again for that area.

Orders

Unpaid orders will remain open for 30 days from the date placed. Stockist availability cannot be guaranteed until order is paid.

Returns, Exchanges and Cancellations

In accordance with distance selling regulations, you may return your order within 14 days for a full refund including original postage. Return postage will be at our own expense and items must be in good order. The Littlecote Soap Company do not accept responsibility for items lost or damaged in transit to us. If returning an item, please make sure that it is sent by recorded delivery, or obtain proof of delivery. The Littlecote Soap Company reserve the right to refuse a refund or exchange if the goods are believed to have been damaged, or are not in their original condition. These terms and conditions do not affect your Statutory Rights. In order to return and obtain a refund, you should email us within 14 days at orders@littlecotesoap.co.uk

Our address for all correspondence and returns is:

The Littlecote Soap Co
Oakfield Cottage
Skipton, North Yorkshire
BD23 6JA

Lost or Damaged Goods

Please inspect your order immediately on delivery and contact The Littlecote Soap Co within 48hours if the goods you receive are damaged or incorrect so that we can immediately address the problem.

Pricing

VAT is charged at 20% VAT registration number 218 4392 05. Company Reg No 06724899

Registered Office: The Littlecote Soap Company Ltd, Oakfield Cottage, Skipton North Yorkshire BD23 6JA